Shipping and delivery

How can I track my parcel?

To track the delivery status of your package, simply click on the tracking link that you will find in your confirmation email after your package has been sent. Alternatively, you can also find this information under “Order History” on our website. Ge

Can I select a delivery window/time?

Once your delivery is on its way, you will not be able to further restrict the delivery time window. Germany. You can select a before 12 o'clock delivery for an extra charge. You can either select this during your first order at checkout or set it fo

Can my parcel be delivered to a Packstation?

Short and sweet, no!. We currently do not deliver to any packing stations. This is because your order should be placed in the refrigerator as soon as possible and, above all, we cannot control the temperature in a packing station. In addition, packin

Is there a drop-off permit?

Delivery with DPD (Germany & Austria). DPD also has a general drop-off authorization for your order, i.e. delivery may also take place without a signature. During the check-out process, you can define the desired drop-off location. Alternatively, you

What happens, if I decide not to accept the parcel?

If you refuse to accept your order, you will be in default of acceptance and a refund will not be possible in this case. Our dishes are prepared especially for you and therefore a cancellation or refund is not possible. If you have legitimate reasons

My order was delivered to a neighbour or different location, without notifying me. What now?

Germany & Austria. Is there something unusual or not working with your delivery? Then feel free to contact us here and we will get back to you as soon as possible. Switzerland, Liechtenstein, Belgium, The Netherlands & Luxembourg. Is there something

What happens, if my order cannot be delivered?

I received wrong products or something from my order is missing.

Is there something unusual or not working with your delivery?. Please first compare your order confirmation with the products you received and note that any changes you have made to your subscription must have been made before the order was placed. I

The meals are no longer edible or they arrived damaged.

My order arrived thawed.

How can I recycle the packaging?

How do I recycle the packaging?. Our insulation mat is made from recycled paper and can therefore be disposed of in the paper waste. The cover is not a problem here. The film is separated in the recycling process in the pulper, just like adhesive tap

SMS notifications for your upcoming order

Germany and Austria. Did you know that we can send you reminders not only by email but also by SMS? All you have to do is agree to this via SMS. Click on this link and follow the instructions: ACTIVATE SMS REMINDERS. All other countries. We don't hav

Disposal guidelines

This is how disposal works. 📦 Cardboard: Our cardboard is fully recyclable and can be disposed of in the paper recycling. 🧥 Insulation: The insulation can also be disposed of in the paper recycling. 🧊 Cooling elements: Please empty the contents do

I have an issue with the delivery of my order

Can I change the address after the order got triggered?

Any changes to your order must be made in your account before the order is placed. If your new subscription order has already been placed and payment has been made, it is no longer possible to change the address. Please always make sure to make chang