Can I select a delivery window/time?Updated 5 months ago

Once your delivery is on its way, you will not be able to further restrict the delivery time window.

Germany

You can select a before 12 o'clock delivery for an extra charge. You can either select this during your first order at checkout or set it for future orders in your account (Login> Subscription settings> Shipping method).

Your order will arrive between 8:00 a.m. and 6:00 p.m. on the day of delivery. The day before delivery, the delivery service will provide you with an estimated delivery window of about 2 hours. Please note that this delivery window is not binding and that unforeseen circumstances can always arise for the delivery service, which means that the delivery service may not be able to adhere to this time window.

Austria

Your order will arrive between 8:00 a.m. and 6:00 p.m. on the delivery day. The day before delivery, the delivery service will give you an estimated delivery window of about 2 hours. Please note that this delivery window is not binding and that unforeseen circumstances can always arise for the delivery service, which means that the delivery service may not be able to meet this window under certain circumstances.

Switzerland & Liechtenstein

Your order will arrive between 8:00 and 18:00 on the delivery day.

Netherlands

Your package will be delivered in a refrigerated truck. The packages themselves are no longer insulated or equipped with cooling material in order to save packaging material and waste. Before delivery, you will receive a message informing you of an estimated time window of three hours. If you are unable to accept the package, a second delivery attempt will be made the next day. Please make sure that your neighbors are willing to accept the package for you if you are unable to accept it yourself, and that they can store the meals in the freezer until you are able to pick them up.

Belgium & Luxembourg

Your package will not be delivered in a refrigerated truck. Instead, it will continue to be shipped with insulation and cooling material. From now on, you will receive a message before delivery notifying you of an estimated time window of three hours. 

Delivery to neighbors is active for all parcels (Netherlands, Belgium and Luxembourg) sent via Leen Menken. This means that your parcel will be delivered to your neighbors if you are unable to accept the parcel yourself. Please make sure that your neighbors are willing to accept the parcel for you if you are unable to accept it yourself.