To view your next delivery, please log in to your account. There are two possible scenarios here:. 1. Your order has already been shipped: Click on 'Order History' in the menu on the website. There you will see the order that is currently being proce

To view your next delivery, please log in to your account. There are two possible scenarios here:1. Your order has already been shipped:&#xA0;Click on &apos;Order History&apos; in the menu on the website. There you will see the order that is currently being processed and a link to track the delivery. ATTENTION: This order will not appear in the list of future orders!2. List of all future orders: To view your upcoming deliveries, click on the calendar icon in the navigation (top right or in the menu bar). Here you will find an overview of all your planned deliveries. You can also adjust these dates as needed.In addition, we offer you the option of receiving notifications via SMS or email to inform you of upcoming deliveries. You can configure these notifications as you wish and thus receive timely information about your next deliveries.You can sign up for SMS notifications here:<a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=PEaWUX&amp;g=Uk5ZXA" target="_blank" rel="noopener noreferrer">Germany and Austria</a><a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=QQjtMG&amp;g=TiKrDh" target="_blank" rel="noopener noreferrer">Switzerland</a><a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=UuqrxS&amp;g=VanPnZ" target="_blank" rel="noopener noreferrer">Netherlands and Belgium</a>SMS notifications will soon be available for Liechtenstein and Luxembourg.

Where can I see my next order?

Yes, we offer you the option of receiving notifications via SMS or email to inform you about upcoming deliveries. You can configure these notifications according to your preferences and thus receive timely information about your next deliveries. You

Yes, we offer you the option of receiving notifications via SMS or email to inform you about upcoming deliveries. You can configure these notifications according to your preferences and thus receive timely information about your next deliveries.You can sign up for SMS notifications here:<a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=PEaWUX&amp;g=Uk5ZXA" target="_blank" rel="noopener noreferrer">Germany and Austria</a><a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=QQjtMG&amp;g=TiKrDh" target="_blank" rel="noopener noreferrer">Switzerland</a><a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=UuqrxS&amp;g=VanPnZ" target="_blank" rel="noopener noreferrer">Netherlands and Belgium</a>SMS notifications will soon be available for Liechtenstein and Luxembourg.

Will I receive a notification for upcoming orders?

Your new subscription order has already been triggered? Then, for logistical reasons, it can no longer be stopped or cancelled. We're sorry about that. Please always pay attention to the announcement that we send out two days before a new order is tr

Your new subscription order has already been triggered? Then, for logistical reasons, it can no longer be stopped or cancelled. We&apos;re sorry about that. Please always pay attention to the announcement that we send out two days before a new order is triggered. After receiving the reminder, you still have 48 hours to make changes to your subscription. Please note that changes to the subscription must be made at least 3 days before the next scheduled delivery date. This is because payment and activation of an order occurs 2 days before the next scheduled delivery date. An already activated order cannot be cancelled and refunded. If a package is refused, a refund is excluded according to our terms and conditions (point 6.4).

What if I want to cancel an order?

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Order

Questions around an existing order

How can I track my parcel?

Can I select a delivery window/time?

Can my parcel be delivered to a Packstation?

Is there a drop-off permit?

What happens, if I decide not to accept the parcel?

My order was delivered to a neighbour or different location, without notifying me. What now?

What happens, if my order cannot be delivered?

I received wrong products or something from my order is missing.

The meals are no longer edible or they arrived damaged.

My order arrived thawed.

How can I recycle the packaging?

Disposal guidelines

Can I change the address after the order got triggered?

Shipping and delivery

How man I manage my every account?

How can I pause my subscription?

How can I cancel my subscription?

How can I reactivate a paused or cancelled subscription?

How can I adjust the delivery frequency?

How can I change the products in my subscription?

How can I change the delivery date of the next order?

Subscription management

How can I log into my account?

I do not receive the 6-digits login code. What can I do?

How can I update my account information?

How can I create an every account?

How can I delete my account?

What should I know about the every newsletter?

My account

How does the loyalty program work?

Loyalty programme

What payment methods can I choose from?

When will  I be charged for my upcoming order?

Where can I view my delivery and payment history?

Where can I download an invoice for my order?

How can I update the payment method?

Payment

How to use a giftcard or voucher

How can I purchase an every gift card?

Can I use more than one Code for the same order?

Gift cards and vouchers

How does the referral program work?

Referral Program

Questions around my subscription

How can I place an order?

Is there a minimum order amount or value?

New packaging - from a box to a bag

Can I palce an order without starting a subscription?

About every

I have a gift card, what now? (new customer)

I have a giftcard, what now? (exisiting subscription)

I did not receive my giftcard

Vouchers and gift cards

Where is every available?

How does the shipping work?

Shipping and shipping costs

Delivery

Most asked questions

Why shock-freezing and what is this?

Are the meals vegan?

Can the meals be stored in the fridge?

How many portions does one meal contain?

How long can the meals be stored in the freezer?

How do I prepare my every meals?

Where are the ingredients from?

How are the meals produced?

Do you offer meals for people with special dietary needs?

How many meals fit into my freezer? How big is a bowl package?

Can I put thawed meals in the freezer again?

Are the meals organic?

Have you discovered something in a dish that does not belong there?

Questions around our products

Delivery Problems?

Delivery problems?

hello@every-foods.com

Contact? 📥