Browse our shop and fill your shopping cart with products you want to try. Once you have made your choice, proceed to checkout. On the right side you will find your selected items, below you can enter the code of your gift voucher. Please make sure t

Browse our shop and fill your shopping cart with products you want to try. Once you have made your choice, proceed to checkout. On the right side you will find your selected items, below you can enter the code of your gift voucher. Please make sure that you enter the exact numbers &amp; letters from the code, the input field is very sensitive to upper and lower case letters and spaces.The amount of your gift card should now be deducted from the total amount.Now there are two possible scenarios:<ol><li style="font-family: Inter; font-size: 15px;">Is there still credit left? However, please contact us at&#xA0;<a href="mailto:hello@every-foods.com,">hello@every-foods.com,</a> because for technical reasons gift cards cannot currently be used for recurring payments as part of a subscription. We will therefore issue you with a credit note for the remaining balance. </li><li style="font-family: Inter; font-size: 15px;">You really splashed out and used the amount of the gift card and more? Don&apos;t worry, you can add a payment method on the last page of the checkout.</li></ol>

I have a gift card, what now? (new customer)

Have you received a gift card or do you still have credit on a gift card? Please contact us at hello@every-foods.com, because for technical reasons, gift cards cannot currently be used for recurring payments for your subscription. We will therefore i

Have you received a gift card or do you still have credit on a gift card? Please contact us at <a href="mailto:hello@every-foods.com,">hello@every-foods.com,</a> because for technical reasons, gift cards cannot currently be used for recurring payments for your subscription.We will therefore issue you with a credit note for the remaining balance.

I have a giftcard, what now? (exisiting subscription)

For the sake of the environment, we send gift vouchers electronically by email. Please be patient while the voucher is sent. For technical reasons, it is only sent once your payment has been fully booked. If you have not received it, please check you

For the sake of the environment, we send gift vouchers electronically by email. Please be patient while the voucher is sent. For technical reasons, it is only sent once your payment has been fully booked.If you have not received it, please check your spam folder. This is because it is an electronically generated email, so it is sometimes classified as spam.If you cannot find your voucher there, you can easily download it in your customer profile by logging in and having it resent with your previous orders. However, you are also welcome to leave us a <a href="mailto:hello@every-foods.com">short message</a> and we will send it to you.

I did not receive my giftcard

every-foods

Vouchers and gift cards

Most asked questions

Where can I see my next order?

Will I receive a notification for upcoming orders?

How can I change the delivery date of my next order?

What if I want to cancel an order?

Order

How can I track my parcel?

Can I select a delivery window/time?

Can my parcel be delivered to a Packstation?

Is there a drop-off permit?

What happens, if I decide not to accept the parcel?

My order was delivered to a neighbour or different location, without notifying me. What now?

What happens, if my order cannot be delivered?

I received wrong products or something from my order is missing.

The meals are no longer edible or they arrived damaged.

My order arrived thawed.

How can I recycle the packaging?

SMS notifications for your upcoming order

Disposal guidelines

I have an issue with the delivery of my order

Can I change the address after the order got triggered?

Shipping and delivery

Questions around an existing order

How man I manage my every account?

How can I pause my subscription?

How can I cancel my subscription?

How can I reactivate a paused or cancelled subscription?

How can I adjust the delivery frequency?

How can I change the products in my subscription?

How can I change the delivery date of the next order?

Subscription management

How can I log into my account?

I do not receive the 6-digits login code. What can I do?

How can I update my account information?

How can I create an every account?

How can I delete my account?

What should I know about the every newsletter?

My account

How can I collect loyalty points?

Do the loyalty points expire?

How can I use my points of vouchers I got in return for spending points?

When will I be collected points show in my account?

Loyalty programme

What payment methods can I choose from?

When will  I be charged for my upcoming order?

Where can I view my delivery and payment history?

Where can I download an invoice for my order?

How can I update the payment method?

Payment

Giftcards and vouchers: General information

How to use a giftcard or voucher

How can I redeem loyalty vouchers?

How can I purchase an every gift card?

Can I use more than one Code for the same order?

Gift cards and vouchers

Questions around my subscription

How can I place an order?

Is there a minimum order amount or value?

New packaging - from a box to a bag

How can I contact you?

Can I palce an order without starting a subscription?

About every

Where is every available?

How does the shipping work?

Shipping and shipping costs

Delivery

Why shock-freezing and what is this?

Are the meals vegan?

Can the meals be stored in the fridge?

How many portions does one meal contain?

How long can the meals be stored in the freezer?

How do I prepare my every meals?

Where are the ingredients from?

How are the meals produced?

Do you offer meals for people with special dietary needs?

How many meals fit into my freezer? How big is a bowl package?

Can I put thawed meals in the freezer again?

Questions around our products

Delivery Problems?

Delivery problems?

hello@every-foods.com

Contact? 📥