How does the shipping work?Updated 5 months ago

We pack your package at our warehouse the day before your delivery date and hand it over to our shipping partner. Please be present at the time of delivery to receive your package (you can find the time window in the tracking link) or make sure someone else is.

We generally do not deliver on Mondays, holidays, or the business day immediately following a holiday.

Important: Place the products in your freezer on the day of delivery. If you are not present, please fill out a drop-off authorization online with the respective delivery service. Then the package can be left with a neighbour (please inform them about this) or in another suitable place. A note next to the doorbell with a drop-off authorization is also very helpful.

Please do not change your delivery date to a later day after placing your order through the carrier, as this will interrupt the cooling process and may affect the quality of the products.

Germany, Austria, Switzerland, Liechtenstein, Belgium & Luxemburg

Your parcels are delivered in insulated parcels equipped with cooling material such as cooling packs and try ice. Make sure to put your meals in the freezer in the evening of the delivery day latest. 

The Netherlands

Your parcel will be delivered in a cooled truck. The parcels themselves are not insulated or equipped with cooling material to save packaging material and waste. You will receive a message prior to the delivery informing you about an estimated time window of three hours. If you are unable to accept the parcel, a second delivery attempt will be made the day after. Please make sure your neighbours are willing to accept the parcel for you, in case you cannot accept it yourself, and also make sure they are able to but the meals in the freezer until you can pick them up. 

Make sure the meals are put in the freezer right after they got delivered.

Drop-off authorization

An automatic drop-off authorization is given for parcels in Germany and Austria. 

Neighbour delivery is active for all parcels in the Netherlands, Belgium and Luxemburg, which means your parcel will be given to a neighbour if you are unable to accept the parcel yourself. For the Netherlands, this is only the case, after the first delivery attempt fails. 

Currently, no drop-off authorization is available for parcels ins Switzerland and Liechtenstein. This means it is obligatory to be present on the selected delivery day to be able to accept the parcel. We are already in talks with Swiss Post to enable a general drop-off authorization for the future, so that a signature is no longer required and parcels are no longer delivered to post offices. As we work with dry ice and Swiss Post classifies this as hazardous goods, this is currently still the hurdle for the drop-off permit. We hope that there will soon be an adjustment in favour of the drop-off authorization.