every-foods

Our customer service is usually available daily from 10:00 to 18:00. You can reach us by <a href="mailto: kontakt@every-foods.com">email</a> or via our <a href="https://every-foods.gorgias.help/de-DE/contact">contact form</a>.Please note: Since we are only a small team and therefore cannot reliably man a telephone at all times, we do not offer telephone customer service.

Our customer service is usually available daily from 10:00 to 18:00. You can reach us by email or via our contact form. Please note: Since we are only a small team and therefore cannot reliably man a telephone at all times, we do not offer telephone

How can I contact you?

Most asked questions

About every

Where can I see my next order?

Will I receive a notification for upcoming orders?

How can I change the delivery date of my next order?

What if I want to cancel an order?

Order

How can I track my parcel?

Can I select a delivery window/time?

Can my parcel be delivered to a Packstation?

Is there a drop-off permit?

What happens, if I decide not to accept the parcel?

My order was delivered to a neighbour or different location, without notifying me. What now?

What happens, if my order cannot be delivered?

I received wrong products or something from my order is missing.

The meals are no longer edible or they arrived damaged.

My order arrived thawed.

How can I recycle the packaging?

SMS notifications for your upcoming order

Disposal guidelines

I have an issue with the delivery of my order

Can I change the address after the order got triggered?

Shipping and delivery

Questions around an existing order

How man I manage my every account?

How can I pause my subscription?

How can I cancel my subscription?

How can I reactivate a paused or cancelled subscription?

How can I adjust the delivery frequency?

How can I change the products in my subscription?

How can I change the delivery date of the next order?

Subscription management

How can I log into my account?

I do not receive the 6-digits login code. What can I do?

How can I update my account information?

How can I create an every account?

How can I delete my account?

What should I know about the every newsletter?

My account

How can I collect loyalty points?

Do the loyalty points expire?

How can I use my points of vouchers I got in return for spending points?

When will I be collected points show in my account?

Loyalty programme

What payment methods can I choose from?

When will  I be charged for my upcoming order?

Where can I view my delivery and payment history?

Where can I download an invoice for my order?

How can I update the payment method?

Payment

Giftcards and vouchers: General information

How to use a giftcard or voucher

How can I redeem loyalty vouchers?

How can I purchase an every gift card?

Can I use more than one Code for the same order?

Gift cards and vouchers

Questions around my subscription

How can I place an order?

Is there a minimum order amount or value?

New packaging - from a box to a bag

Can I palce an order without starting a subscription?

I have a gift card, what now? (new customer)

I have a giftcard, what now? (exisiting subscription)

I did not receive my giftcard

Vouchers and gift cards

Where is every available?

How does the shipping work?

Shipping and shipping costs

Delivery

Why shock-freezing and what is this?

Are the meals vegan?

Can the meals be stored in the fridge?

How many portions does one meal contain?

How long can the meals be stored in the freezer?

How do I prepare my every meals?

Where are the ingredients from?

How are the meals produced?

Do you offer meals for people with special dietary needs?

How many meals fit into my freezer? How big is a bowl package?

Can I put thawed meals in the freezer again?

Questions around our products

Delivery Problems?

Delivery problems?

hello@every-foods.com

Contact? 📥

How can I contact you?Updated 5 months ago